Safaricom To Digitize Monetary Transactions

Safaricom Chief Executive Officer (CEO), Peter Ndegwa/PHOTO COURTESY

Nairobi residents are set to enjoy the most effective and efficient monetary transactions following the launch of “My Nairobi App” by Safaricom in partnership with the Nairobi County Government.

According to Safaricom Chief Executive Officer (CEO), Peter Ndegwa, the launch of the App was part of the new government’s great agenda of technology renovation in Nairobi County.

Speaking at the event held at Chatter hall in the Governor’s Office, the CEO noted that the App will be categorized as a Mini app in the Mpesa System and that the residents of Nairobi will also be able to access it in other channels such as Unstructured Supplementary Service Data (USSD).

“All residents will be able to access the IT solutions App regardless of the type of phone one owns, whether a smartphone or a local basic phone,” Ndegwa explained.

Ndegwa further revealed that Safaricom was involved in the Hustler Fund project and within seven weeks, amendments were made for the Fund to be applicable.

“To date, we have 18 million customers who have opted in to the Fund whereby Sh.20 Billion has been borrowed and Sh.12 Billion repaid,” he said.

Ndegwa stated that there is an Mpesa Super App which has 80.5 million downloads from the customers, adding that about 2.5 million customers are active.

He highlighted that the importance of the App is to enable the customers to make transactions electronically, Digitizing revenue collection and the satisfaction of paying for a service as a result of the great attendances provided.

Ndegwa mentioned that a system has been developed to help in analyzing the experience of Nairobians in accessing services, paying for the service, the type of services which are mostly paid for, the type of population using the App and to reconfigure the type of services provided depending on the audience after the analysis.

Meanwhile, the Nairobi County Governor, Johnson Sakaja, noted that 70 percent of challenges and opportunities in Nairobi can be solved by Mobile app solutions.

Commenting on My Nairobi App, he stated that some of the targets planned to be achieved under the system are; Improvised clean water in the county, direct engagement with the public and ensuring quality services are provided in hospitals.


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