logo

Signs TV is your news, entertainment, music, fashion website. We provide you with the latest breaking news and videos.

AssistALL

on demand sign language interpretation service offered by you 24/7 .

Download AssistALL
Ishara House, Ridgeways Lane, Ridgeways

P.O Box 29500-00100 Nairobi, Kenya.

Call: +254 20 5202949

[email protected]
Business Updated: 04 April 2025 08:57 EAT 22 Views | ~ 1 minute

Safaricom Unveils the Emerald Platform to Elevate Customer Engagements and Experiences

safaricom-unveils-the-emerald-platform-to-elevate-customer-engagements-and-experiences Image

On 30th March Safaricom launched the Emerald Platform, a premium customer engagement platform designed to offer personalized services, exclusive rewards, and elevated care.

The platform is exclusive and tailored to provide top-tier customers with unmatched benefits across Safaricom’s key products and services, including enhanced roaming services, E-SIM technology, seamless payments, and post pay plans. Customers will also gain access to invitations to high-profile networking and lifestyle events.

This initiative aligns with Safaricom’s commitment to customer obsession and its undertaking to deliver tailored experiences that create meaningful connections with customers.

Speaking at the launch event, Dr. Peter Ndegwa, CBS, CEO of Safaricom, emphasized the company’s dedication to placing customers at the heart of its innovation journey.

"As we celebrate 25 years of transforming lives, we remain committed to leveraging technology to deliver innovative, customer-first solutions that empower individuals, businesses, and communities. Driven by customer needs, we innovate to create solutions that truly matter. The Emerald platform reflects this dedication. It is not just to offer services, but a gateway to personalized experiences, deeper connections, and new possibilities in an increasingly digital world."

In addition, dedicated customer service representatives will be available to ensure swift issue resolution and a seamless support experience, further enhancing the sense of exclusivity and personalization.

This launch follows the introduction of Safaricom Hook, another dynamic platform targeting the youth segment with personalized digital services, career opportunities, and financial empowerment tools. The success of Safaricom Hook has demonstrated the power of customer-centric innovation, and the Emerald platform builds on this momentum by offering a unique and tailored experience for a different segment of customers.

Eligible customers can join the platform via the Safaricom app, or by dialling dial *544#.


Tags: Safaricom


Share this article

avatar
Hello, I'm

Kasanga johnson

An editor at Signs Tv

Kasanga is seasoned journalist specializing in amongst many things; disability mainstreaming, politics, business, and technology reporting.

View articles