World Consumer Rights Day is celebrated annually on March 15 to raise global awareness about consumer rights and promote consumer protection.
The day is also held to create awareness of market injustices across the world.
This years theme is “Empowering Consumers Through Clean Energy Transitions.” It aims to raise awareness of consumer empowerment and their role to push for a faster clean energy transition.
The main objective of this day is to ensure that consumers are not subjected to market exploitation. Being a consumer, you need to know about your rights.
This will help you take appropriate steps when you are not satisfied with the service and product you have purchased or even when you feel cheated.
Some of the consumer rights in Kenya include: Right to goods and services of reasonable quality. Right to the information necessary for them to gain full benefit from goods and services.
Right to the protection of their health, safety, and economic interests. Right to compensation for loss or injury arising from defects in goods or services.
Communications Authority of Kenya (CAK) Director General Ezra Chiloba officiated the consumer rights day at Jaramogi Sports complex in Kisumu county.
He assured Kenyans that the Authority is ready to deal with the spread of counterfeit devices in the country despite resistance.
Chiloba says it is a great concern for the Authority to deal with such products in the market as he promised to safeguard consumers.
BY NKATHA WAINAINA