Kenyans have been advised by the Kenya Power and Lighting Company (KPLC) to purchase prepaid tokens before Friday 31, March midnight.
This follows a planned system maintenance exercise which would disrupt the service for more than 24 hours hence disabling key customer services such as buying of tokens.
Kenya’s main power distributor in a statement noted that the *977# self-service and the mobile application will also be affected.
“We wish to inform you that we will carry out system maintenance. As a result, the purchase of prepaid tokens and checking of token details via “977# and myPower App will be unavailable. We apologize for any inconvenience caused. Stay Connected,” Kenya Power said.
This comes days after the Energy and Petroleum Regulatory Authority (EPRA) reviewed rates.
According to the Power distribution company, in the new tariffs, consumers using 30 units and below will pay Ksh12 per unit from Ksh10, while those using eleven and ten units will pay Ksh15.80 per unit.
The higher rates according to EPRA will enable KPLC to get enough money that will be used to repair or replace ageing distribution systems.
The request by Kenya Power was submitted to EPRA in October 2022, when the power distributor asked for a necessary review of the unit prices.